2009年8月15日 星期六

Trust-Building : 10 ways to bring back trust

I borrowed a book by Andrew Leigh on The secrets of success in management this afternoon and went to his mentioned website www.maynardleigh.co.uk to find the following ten rules on trust building :

Trust makes the quest for engagement achievable. Without it engagement shrivels and dies. To generate trust though depends on a steady accumulation of the right kind of actions. These include:

1) Speak out: encourage people to say what they think and challenge existing procedures
2) Listen: managers really listen to people, not just talk at them
3) Cultural differences: these are both recognised and respected
4) Emotional intelligence: leaders and managers demonstrate empathy
5) Consistency: managers say what they mean and mean what they say
6) Relationship building: this has a high priority across the organisation
7) Fairness: decision making is expected to be objective so those in a weaker bargaining position are not exploited.
8) Openness: open communication allows all employees to share their concerns with management.
9) Integrity: managers and leaders model ethical and socially responsible behaviour
10) Shared values: these are constantly articulated and checks made on whether these are being acted upon.

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